Our Services
TRUST ERP aims to connect Law Firms together at both a Leadership and Operational Support level to facilitate peer collaboration on all topics related to their SAP and Global Practice Management Solutions.
User Community
Your independent User Community
Trust ERP organise regular user group meetings and events focused on the Legal sector. The agenda is on sharing best practice on business processes and software solutions. Trust ERP consultants will share their experience and enable the user group community to discuss your priority topics and shared industry challenges.
Advisory
Example of Advisory Services we can offer
Supplier contract reviews
Every contract is different! Ensuring that the contracted services are delivered in the right way is key. Our experience will help close the gap between expectations and obligations. Scope, definitions, engagement, commercials and KPIs should be tightly defined to avoid gaps. Only then can the contract be managed so that the partners receive the services they need to manage and grow the firm.
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IT Target Operating model
Establishing clear accountabilities and ways of working to ensure that both new services and existing services are accountable to the business.
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Global service delivery transformation
Engaging stakeholders and employees to deliver a transformation project across people, process and partners that result in a streamlined support model accountable for all global services.
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IT Governance and Reporting
Establishing operational forums by domain area that provide top down and bottom up governance. Develop and operationalise performance dashboards focused on business KPIs to track and improve performance.
Development
Solution Delivery
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SAP deployments
Provide programme management, leadership, technical and functional expertise to ensure timely go lives and smooth transition to support organisations.
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SAP upgrades
Manage parallel SAP tracks to facilitate minimum downtime whilst essential application patching and upgrades happen with minimum disruption to business colleagues. This includes planning, management, technical services and full regression testing via structured, scripted test plans.
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SAP development
Customisation of output forms​.
Report development.
SAP Custom developments.
Operational Support
Continuous Process Improvement
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SAP Customer Centre of Expertise Certification
Leveraging SAP's CCoE framework, transformation of the operating model to support the processes required to successfully run an SAP implementation.
Manage and maintain SAP performance and patching whilst driving down TCO.
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Application support outsourcing
Consolidation of application services into a managed framework that enable offshore delivery within agreed SLAs and financial targets. Key considerations to OLAs between parties, follow the sun service management building on the proven ITIL framework.
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Service Improvement
Delivering a simplified and standardised support model across customers that reduces duplicated effort and establishes common ways of working based on best practice.